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Update to Our Internet Connection

Updated: May 18, 2022

Rock Island has been busy for the last 5 years installing the base structure for our fiber and other internet connection options throughout the County.

As a REALTOR, I can state that internet reliability is discussed as part of every real estate transaction. Now more than ever, Islanders, as well as newcomers need to be connected and they desire their families to visit and, of course, the children and grand-kids must have their devices.

As I understand, there are several avenues for consumers to obtain Internet service in our County and they include the following:

  • Dialup – Internet through the Century Tel telephone lines, which is very slow service. Basically obsolete.

  • DSL – Internet through Century Tel telephone lines and the level of service depends on your distance from the central office; 0.5 to 2 megabits per second is typical, but they will sell you 10 which a few people on San Juan do receive. The service is inconsistent and dependent on well-maintained copper lines and the most unfortunate event is you must work with Century Tel. Either Rock Island or The Computer Place can also provide the DSL service using the Century Tel telephone line which is what I recommend, if DSL is your only option.

  • Satellite Service – Internet through a satellite connection. The level of service can be up to 12 megabits but the delays in signal are significant and high data costs are an issue.

  • LTE from Rock Island. Rock Island partnered with T-Mobile to build 40 cell sites in the County with 13 on San Juan. Service speed is 10-25 megabits for $75 per month. They have a seasonal rate for this service for $49 if you don’t live here full time. T-Mobile really stepped up as compared to Verizon and AT&T who only have 2-4 towers in the County.

Further, Rock has been addressing the slowdowns that were occurring by updating the 4G network and increasing the capacity. Now more than ever, with the majority of us working out of the home, these upgrades were very timely.

  • Fiber Optic from Rock Island – Internet service with 30-1,000 megabits per second; the gold standard. Reliable and scalable. $80-$180 per month based on the speed you select. They have seasonal rates for this service starting at $55.

How do we get it? Visit the Rock Island website or email to see if your property is within a service area. Rock Island has installed fiber to the majority of the main roads and in the towns, but it is the home-owners or subdivision homeowner’s association responsibility to arrange for the fiber to be installed in the side roads and to the actual residences. The “middle and last mile” as it is known in the industry.

Rock Island, a wholly-owned subsidiary but operating as a separate entity from OPALCO, provides the Internet service to islanders. Rock Island does not offer a triple play for HD pay TV.

There are dozens of neighborhood plats that have already been served with fiber. As a group they organized to arrange for the installation charges via loans or special assessments. This approach allowed all property owners in the area to share in the middle mile costs and then the individual homeowners absorb the cost to install down their driveways. Rock Island also has made up to $1,500 of incentive credit available to the last mile builds. The costs to connect to fiber varies, but $3,500-$5,000 is a good average estimate. Generally, the trenching cost per foot is $15-$20.

One new program that everyone should check into is the Federal Funding Program, which is available to encourage energy savings and can now include a fiber component. OPALCO deploys these federal funds through their “Switch It Up” program to save energy costs such as a NEST system and they can include the last mile fiber installation in the package. The homeowner can access those funds via the program and payments are made to OPALCO via monthly installments on your power bill at 2% for 10 years. This brings fiber to your home plus an energy savings system with an affordable loan. This program alone should encourage homeowners to hook up to fiber.

The neighborhoods who come together, whether they are an organized HOA or just a group of individuals get fiber faster and will be placed in the queue for fiber. Individuals can connect too so call Rock Island at 360-378-5884 to inquire about your fiber possibilities. Where functional, Rock Island has provided the LTE option to neighbors within an area that hasn’t agreed that fiber is in their future.

Rock Island’s fiber optic internet monthly fees range from $80-$180 subject to the speed you select. There is also a one-time hookup fee of $150. Digital phone can be added for just under $20 a month.

The majority of the resorts in the County such as Roche Harbor and Snug Harbor and many others have all entered into a business service relationship with Rock Island to provide their fiber installation and on-going service and upgrades. Those resorts now offer internet and telephone services to the transient population staying at their facilities and marinas. The resorts recognize having high speed Internet as their number one guest amenity. Guests stay longer when they can keep connected to their work and family.

As property owners, we need to be the ones that accept the responsibility and bring the fiber to our homes. We need the level of communication, safety and entertainment that it offers. I need good connectivity as I am a grandma plus I need to process real estate out of my home office.

My LTE experience was very positive. DSL wasn’t cutting it at 2 Mbps so I hooked up to Rock Island’s LTE network. I was a rare exception as an LTE customer, as my signal wasn’t great from the start. I needed additional items to get my connection working. The cost was around $600 for the equipment/labor and it required a boom/basket truck and a full day of work for the installer. The install required exterior mounted equipment which I wasn’t fond of, but now, I don’t even notice it. I am pleased to say I enjoy 20-25 mb and can work out of the home as needed.

Advice: If you are constructing a home, remodeling or just excavating on your site, it is prudent to install conduit for fiber even if you don’t plan on actually hooking up to the service. You can get that free from Rock Island by using their conduit request form found online (

If your neighborhood is doing any excavation for roads or water lines, the homeowner’s association should contact Rock Island about installing fiber.

The islands have always strived not to become a place of “those that have and those that have not”. Historically we have always applied that to not wanting to develop into a location such as Martha’s Vineyard or Jackson’s Hole. It may be time to consider that the “have nots” will be those homes without good Internet service.

As a REALTOR, I know that buyers now include whether a home has good internet service as part of their criteria. Having good connectivity is imperative and all property owners should take advantage of the Rock Island programs.

Written by:

Merri Ann Simonson



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